COVID-19 Venue Policy + FAQ


All policies are subject to change, in order to adhere to current government regulations. 

As of March 1st, 2022, COVID-19 Proof of Vaccination and masking is NOT required to enter the venue.


HEALTH ADVISORY

In the best interest of fans and staff, our venue will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to any event, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Please note these confirmations will apply to all members of your party before they are allowed to enter the event and to any users of the tickets purchased by you. Check back often for updates to your event venue website as guidelines are subject to change.


 

FAQ:

Where can I buy tickets to the shows?

– Tickets can be purchased online at londonmusichall.com, at our box office (located at 185 Queens Ave.) or Grooves record store.

Do I have to print out my online ticket?

– No! If you purchased your ticket online we can scan it right off your smart phone at the door of the event. Please ensure your phone brightness is all the way up.

What are the set times of the show?

– Most of the time we will not know the official set times until the day of the show. As soon as we know we will post them on our social media outlets for your convenience.

Is the time on our ticket when doors open or when the show starts?

– The time on your ticket is when the doors will open, unless labelled otherwise.

What is your refund policy on tickets?

– Refunds or exchanges are not permitted for any tickets purchased unless the headliner cancels. All refunds will be made at the point of purchase.

Can we smoke inside?

– No! It is illegal to smoke anything inside the venue. Those that smoke will be escorted out without any refunds.

  • NOTE: Although recreational cannabis was legalized by the Federal Government, the use of marijuana remains prohibited at all our properties. Any recreational cannabis brought into the venue will be confiscated upon entry.

Is the London Music Hall a standing only venue?

– Most of our shows are general admission standing however we always have a limited number of stools available, they are on a first-come-first-serve basis.

Is there parking at the London Music Hall?

– There is a municipal lot right outside our doors on Queens Ave.

Once inside, can I leave and re-enter?

– No, the London Music Hall has a strict no ins and out policy.

Is there coat check?

– Yes, with the exception of shows in the summer and spring, our coat check will be available for $4 per coat. Cash Only.

Do you accept credit and/or debit cards?

– During regular box office hours (11 AM-5 PM Mon-Fri) the London Music Hall accepts debit/credit – No Cash.

– During live events the London Music Hall accepts cash only, we have five ATMs in the building for your convenience.

Is the London Music Hall accessible to people with physical disabilities?

– Yes, only our main floor is accessible. We have an entrance without stairs.

(**Please call prior to the show to let us know you’re coming so we can ensure to make everything as easy for you as possible.)

Note:

  • Rum Runners is not accessible.
  • London Music Hall Mezzanine &  Balcony section are not wheelchair accessible. (No passenger elevator available)

Can we still purchase alcohol at all ages shows?

– Yes, all our shows are licensed. At our all ages shows, those 19 years old and older will have a wristband to be able to purchase alcohol. Any minors found drinking will be escorted out of the venue immediately. ZERO tolerance.

Does the London Music Hall have a Lost and Found?

– Yes, our staff and cleaners will turn in any items found to our box office. You may claim your item during our box office hours (11 AM – 5 PM between Monday-Friday)

Can I bring my backpack into a concert?
– No, backpacks are not permitted inside the London Music Hall.